Return Policy

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be returned within 30 days of the delivery date.
• Items must be unworn, unwashed, and in their original condition.
• All original tags must be attached.
• Footwear must be returned in the original shoebox without damage to the box.

2. The Return Process

We have made our return process simple:

1. Visit our Returns Portal (or contact support).
2. Enter your Order ID and Email Address.
3. Select the items you wish to return and the reason.
4. Print the prepaid shipping label sent to your email.
5. Drop the package off at the nearest authorized shipping center.

3. Refunds

Once your return is received and inspected at our warehouse (usually within 72 hours of receipt), we will send you an email to notify you that we have received your returned item.

If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.

Note: Original shipping charges are non-refundable.

4. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item in a different size, send us an email at support@flipofferstore.com. Due to high demand, we recommend returning the item for a refund and placing a new order for the correct size.

5. Exceptions & Non-Returnable Items

Several types of goods are exempt from being returned:

• Gift cards.
• Undergarments and swimwear (if the hygiene seal is broken).
• Items marked as "Final Sale" at the time of purchase.
• Customized or personalized items.